C>Wave
C>Wave is the new revolutionary voucher based IT Support Contract from C>Ways.
When you connect to our C>Wave IT support contract you receive Vouchers. These vouchers are used when a support call is logged and can be used in exchange for many of c>ways’ services.
The fee you pay is tailor made to your company needs making sure you don’t pay for services you don’t need. Any un-used vouchers can be rolled over to the next contract reducing the following year’s support cost
Vouchers can be exchanged for any combination of *:
- Remote Support
- Onsite Visits
- Training
- Disaster Recovery Planning & Testing
- System enhancements
This way you can be confident of getting the service you need when you need it as there is no need to wait for a purchase order if you have enough vouchers. Left over vouchers can also be used for extra services like training.
* Vouchers cannot be exchanged for hardware purchases
C>Wave features:
- Pro-active. It includes complementary Remote Monitoring. If an error is found the client will be alerted and can decide on the appropriate course of action.
- Fast, gives a 2hrs response time under wave gold and 4hrs on wave silver.
- Personal, each call you make will be answered by one of our technicians not by a call centre.
- Professional, available resources include Network Engineers, MS Certified System Engineers, VMWare Certified Professionals, Linux Engineers, Storage Experts, Exchange experts and experienced project managers.
C>Wave – The new WAVE in IT Service Support…the c>ways’ way.
Click Here to request an instant IT Support proposal.